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Terms & Conditions

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

 

Real Estate Orders

Terms of Service

FLOOR PLANS
For Floor Plan orders, this confirmation represents an estimate based on the information provided or is set to our minimum fee. The actual cost will be determined based on the actual measurements of the property.

PHOTOS
Standard Still Photo dimensions will be 1600 x 2400 pixels. These images will print out at approximately 5" x 8" at 300 ppi (pixel per inch). We are not responsible for the print quality or print dimensions as this will vary significantly on the type and quality of printer used. If you require larger resolution or print sizes, please request our High Resolution Magazine Quality upgrade.

High Resolution Photos will be 3600 x 2410 pixels. These images will print out at approximately 8" x 12" at 300 ppi (pixel per inch).

All photos will be shot at the property location. If you require additional photos at other locations (e. g. parks, school, neighbourhood) there will be an additional fee. Please contact us for more details.

Our policy is not to remove permanent structures from any photos using photoshop or any other manipulations in post-production. If the structures are temporary and can or will be removed (e.g. garbage cans, for sale signs, etc), then we may accommodate the request or we will crop the photos or panoramas so the temporary structure is not shown. Otherwise we would be deceiving the end-user as to what is actually permanent at the physical location and would be compromising our ethical standards as a premier supplier of visual content. There may be additional fees for image manipulation depending on the time estimate of the work.

APPOINTMENT TIME
For orders that are placed before 3:30pm, we will contact you by the end of the business day. We make appointments based on availability. If you require a rush appointment, there is a Rush Appointment fee. This does not include rush delivery of the photos and SeeVirtual tour. Please inquire for more details.

DELIVERY TIME
Within 2 business days of the appointment we will email you a copy of all the still photos and a link to your SeeVirtual tour page. If you require rush delivery of the photos and/or SeeVirtual tour, there is a Rush Delivery fee. This does not include a Rush Appointment. Please inquire for more details.

IMPORTANT BOARD PHOTO & LINK DELIVERY INFORMATION
The photos and SeeVirtual tour link will be sent to the Real Estate Board at the same time we send them to you (assuming a MLS # exists). IMPORTANT: It can take the Board up to 2 business days before your photos and multi-media link are online (depending on the Board's volume). If you DO NOT currently have an MLS # for your listing, don't worry, we will check for it daily and submit the photos and link to the Board once it is available. To help speed up the process you can email tours@seevirtual360.com the MLS # once you receive it.

For any listings on the Real Estate Board of Greater Vancouver (REGVB), we will send the first photo AND the SeeVirtual tour link on your behalf. The REGVB charges its members $25 for any third party that sends photos #2-20 on the member's behalf. You must let us know if you would like us to send all 20 photos on your behalf and incur the $25 charge directly from the board. If you want to upload the photos yourself, and avoid the $25 fee, please contact your office admin or the REBGV for instructions on how to upload your photos.

For any listings on the Fraser Valley Real Estate Board (FVREB) all 20 photos and SeeVirtual tour link will be sent for free. If you want the photos uploaded sooner you can upload them yourself. Contact your office admin or your Real Estate Board for instructions on how to upload your photos.

VIEW PROPERTIES, SUNNY DAYS, WINDOW VIEWS and the WEATHER
As part of SeeVirtual's high quality photo editing, we create a blue sky in the main exterior photo to appear on MLS regardless of the weather on the day of the appointment. If your property has a spectacular view, exterior, or garden to showcase and you require clear blue skies in all the exterior photos, you must let us know before booking the appointment. We will try our best to accommodate and get you an appointment on a clear sunny day, but we do not reserve appointments based on the weather. If you require views and exteriors to be seen from all interior photographs, then please request our WindowView Enhancement upgrade.

YOUR CONTACT INFORMATION
If you have not done so already, please send us the contact and personal information you would like to show up on your SeeVirtual tour and on all additional advertising (e.g. Craigslist, Kijiji, YouTube). Any changes requested after the tour or advertisements have been posted will be subject to an administration fee. The contact and personal information includes:

1. Your First and and Last name as you would like it to appear
2. Your Photo
3. Your Company Name
4. Your Phone Number(s): Mobile, Office, Other
5. Your Email address
6. Your Website address
7. If applicable, all the Co-listing Agent's information

LEGAL
1. You will assume all risk for damage and loss resulting from the preparation, assembly, use and operation of the SeeVirtual Marketing & Photography's (the "Company") products and services. You agree to release the Company from all liability for any damage or loss resulting from your use of the products and services. You will indemnify the Company against all claims and expenses, including legal fees, on a full indemnity basis, arising from injury to person or property resulting from the preparation, assembly, use and operation of the products and services.

2. You acknowledge and agree that the Company, in its sole discretion, will decide if the weather conditions are suitable for the taking of photograph(s) and pan(s) for you. If the Company chooses to take the photograph(s) and pan(s) on the agreed upon appointment date under prevailing or unexpected weather conditions, you will pay the Company the invoice amount. However, if the Company, in its discretion, or for reasons beyond its control, chooses not to take the photograph(s) and pan(s) on a particular date for you, you agree to reschedule the appointment to another date, as agreed by you and the Company. It is agreed by you that the Company will not be liable to you for any expenses or losses incurred by you as a result of an appointment cancelled by the Company. You agree if you do not provide at least 24 hours advance written notice to the Company prior to the scheduled appointment to request a change in date and/or time of the appointment, the Company can charge you a $50 cancellation fee. The Company reserves the right to charge a $30 late fee if you are significantly and/or consistently late for your appointment(s). For these purposes, significantly late has been defined as over 20 minutes without notice.

3. You agree the Company retains the right to the full invoice amount after any work has been completed.

4. You agree to incur additional costs or pay full package price for the partial work that is completed during the allotted time for the appointment if the property is not properly staged or prepared prior to the arrival of the photographer.

5. You agree to accept that the pan and photograph choices will be based on the discretion of the photographer if you do not specify the specific pan and photograph locations before or during the appointment.

6. You agree to pay interest at the rate of 2% per month (24% per year) on unpaid amounts overdue for 30 days or more.

Return/Refund policy

Real Estate Customers:
You may cancel your order for our products and services at no cost by providing a notice of a minimum of 24 hours before the agreed upon appointment time. You must cancel your service request via telephone or email. However, once any of the work is performed or services are rendered by SeeVirtual Marketing & Photography Inc or any of its suppliers contracted to perform or produce any part of the product and/or service, or you did not give adequate notice time for a cancellation or request a change of appointment, you are liable for full payment of the entire order amount. You are liable for all work performed and services rendered.

If there is a conflict or disagreement with the product or service and it is reported within a reasonable time period (Approximately 7 days), we will do everything possible to rectify the problem and make you happy. This is handled on a case by case basis depending on situation and may include re-performing and/or reproducing parts of the product and/or service, and possibly providing a discount or future discount on your account. Reshoots and/or discounts must be first be approved by a company manager.
Please allow 10 business days for any approved refunds

If a CD is damaged or not received and is reported within a reasonable time period (Approximately 21 days), we will be pleased to send a replacement CD to you at no extra charge.

Shipping/Delivery Policy

Real Estate Customers:
Virtual tours and/or photographs will be completed and emailed to the customer within 2 business days of the appointment. Single CD orders (less than or equal to 5) will be mailed out to the customer's address via Canada Post unless another shipping method has been requested. In the case of a high-volume CD order (greater than 5), the shipping cost will be charged to the customer directly or the customer's courier account will be used to send the package.

 

Corporate Orders

Terms of Service

1. You recognize and agree that the photographs, panoramas, video, voice-over, floor plans, CDs and feature sheets and all other files and photographs relating to the Package are the exclusive property of the Company and that nothing in this Agreement will be construed as granting you any rights, by license or otherwise, with respect to the Package. You do not own the Package; you only have the right to use the Package as specified in this Agreement (the "Usage Rights"). You agree the Company may use the photographs or modifications of the photographs, pan (multiple photographs stitched together to form a pan (the "Pan")), video, voice-over, floor plans, CDs and feature sheets on the Company's website and in the Company's promotional material including third party websites, brochures, magazines, newspapers and trade-show materials.

2. "Usage Rights" mean the following for the Packages unless the Company otherwise agrees in writing:

i. For Corporate Virtual Tour Packages: Usage Rights means the Company is selling you the right to use the photographs as well as the Pan(s) as you deem appropriate;
ii. CDs: Usage Rights means you cannot copy any part of the Pan(s), photograph(s), video, voice-over, floor plans, or information of any kind whatsoever stored on any part of the CD.
iii. Voice-overs & floor plans: Usage Rights means you will not alter, copy, delete or use the voice-overs, CD's or floor plans for any other purposes or products or on any third-party websites.

If you order any packages with unlimited usage rights, the Company will not be responsible for the implementation and use of the photograph and the Pan(s) on your website or any third-party website(s). The files will be made available to you for download, upon receipt of payment, via the Company's File Transfer Protocol server.

3. The photograph resolution for all packages will be maximum of 1300x1800 pixels and minimum of 1300x1000 pixels. The Pan(s) will have a height of 800 pixels and a width between a maximum of 10,000 pixels and minimum 1000 pixels. The photograph(s) and the Pan(s) will be in the JPEG format (.JPG or.JPEG file extension).

The photograph resolution for the High-Resolution option will be maximum of 2400x3600 pixels and minimum of 2000x3000 pixels. The Pan(s) will remain at the same resolution regardless if the High-Resolution option is ordered. The photograph(s) will be in the JPEG format (.JPG or .JPEG file extension).

The Company will not guarantee the printable size and printable resolution of any of its photographs as it will depend upon the printer and software being used. The Company can only give an approximation of print size; for the standard photograph resolution, the approximation is 4x6 inches and for the High-Resolution option, the approximation is 8X12 inches. The approximations are based on printing at 300 PPI (Pixels per Inch).

Our policy is not to remove permanent structures from any photos using photoshop or any other manipulations in post-production. If the structures are temporary and can or will be removed (e.g. garbage cans, for sale signs, etc), then we may accommodate the request or we will crop the photos or panoramas so the temporary structure is not shown. Otherwise we would be deceiving the end-user as to what is actually permanent at the physical location and would be compromising our ethical standards as a premier supplier of visual content. There may be additional fees for image manipulation depending on the time estimate of the work.

4. You agree not to attempt to modify or reproduce any Package or part thereof in any way or pass it off as your own.

5. If you do not pay the annual hosting fee or you stop paying a hosting fee to the Company for your virtual tour on the Company's website, you agree to your virtual tours to be removed from the Company website, or if the Company chooses to keep the virtual tour online, you consent to the Company placing any Company or third party advertising on your virtual tour pages.

6. You will assume all risk for damage and loss resulting from the preparation, assembly, use and operation of the Package. You agree to release the Company from all liability for any damage or loss resulting from your use of the Package. You will indemnify the Company against all claims and expenses, including legal fees, on a full indemnity basis, arising from injury to person or property resulting from the preparation, assembly, use and operation of the Package.

7. You acknowledge and agree that the Company, in its sole discretion, will decide if the weather conditions are suitable for the taking of photograph(s) and Pan(s) for you. If the Company chooses to take the photograph(s) and Pan(s) under prevailing or unexpected weather conditions, you will pay the Company the invoice amount. However, if the Company, in its discretion, or for reasons beyond its control, chooses not to take the photograph(s) and Pan(s) on a particular date for you, you agree to reschedule the appointment to another date, as agreed by you and the Company. It is agreed by you that the Company will not be liable to you for any expenses or losses incurred by you as a result of an appointment cancelled by the Company. You agree if you do not provide at least 48 hours advance written notice to the Company prior to the scheduled appointment to request a change in date and/or time of the appointment, the Company retains the deposit.

8. You agree the Company retains the deposit if you decide to cancel the package after the non-refundable deposit has been paid.

9. You agree that the order will be cancelled and you will forfeit the deposit to the Company if the photographer's appointment and all photographs are not completed within one (1) year from the date the non-refundable deposit is received.

10. You agree to incur additional costs or pay full package price for the partial work that is completed during the allotted time for the appointment if the property is not properly staged or prepared prior to the arrival of the photographer.

11. You agree to accept that the Pan and photograph choices will be based on the discretion of the photographer if you do not fill in the Virtual Tour Information Sheet or specify through your online order, in which case the specified choices will appear above in the Order Details.

12. You agree to allow up to 30 days for product delivery from the date of the photography appointment. Our target delivery timeline is ten (10) business days but can fluctuate based on time of year and the number of projects in post-production.

13. You agree to pay interest at the rate of 2% per month (24% per year) on unpaid amounts overdue for 30 days or more.

14. These terms constitutes the entire agreement of the parties and will not be changed or discharged except in writing.

Return/Refund policy

Corporate Customers:
Please refer to the Corporate Terms of Service for the Return/Refund Policy. Please discuss any concerns or details with your sales representative.

Shipping/Delivery Policy

Corporate Customers:
Virtual tours and/or photographs will be completed and emailed to the customer within 10 weeks of the appointment unless specified otherwise in the order details. Completion and delivery times for corporate products and/or service will vary, depending on the complexity of the order. Single CD orders (less than or equal to 5) will be mailed out to the customer's address via Canada Post unless another shipping method has been requested. In the case of a high-volume CD order (greater than 5), the shipping cost will be charged to the customer directly or the customer's courier account will be used to send the package.

 

Subscriptions and Recurring Payments Terms of Service

All payments are due immediately on their monthly or annual renewal date. To cancel your subscription or recurring payment, you must contact us at least five (5) business days prior to your monthly or annual renewal date. Failure to give this adequate notice may result result in payment being processed automatically and renewal of the next subscription period. All payments are FINAL and NO refunds will be issued once payment has been processed.

Advertising Terms of Service

TRUTH IN ADVERTISING / INDEMNIFICATION FOR LIABILITY:
Advertiser is solely responsible for any legal liability arising out of or relating to (1) the Advertisement, and/or (2) any material to which users can link through the Advertisement. Advertiser represents and warrants that the Advertisement and Link comply with SeeVirtual Marketing & Photography's advertising standards; and that it holds the necessary rights to permit the use of the Advertisement and Link by SeeVirtual Marketing & Photography for the purpose of this Agreement; and that the use, reproduction, distribution, or transmission of the Advertisement will not violate any criminal laws or any rights of any third parties, including, but not limited to, such violations as infringement or misappropriation of any copyright, patent, trademark, trade secret, music, image, or other proprietary or property right, false advertising, unfair competition, defamation, invasion of privacy or rights of celebrity, violation of any anti discrimination law or regulation, or any other right of any person or entity. Advertiser agrees to indemnify SeeVirtual Marketing & Photography and to hold SeeVirtual Marketing & Photography Management harmless from any and all liability, loss, damages, claims, or causes of action, including reasonable legal fees and expenses that may be incurred by SeeVirtual Marketing & Photography, arising out of or related to Advertiser's breach of any of the foregoing representations and warranties. Advertiser agrees to request that SeeVirtual Marketing & Photography be listed as an additional insured on any policy issued to Advertiser pursuant to which there could be coverage for any of the forms of legal liability described in this paragraph.

LIMITATION ON DAMAGES: IN NO EVENT WILL SEEVIRTUAL MARKETING & PHOTOGRAPHY BE LIABLE TO SPONSOR FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, AND WHETHER OR NOT SEEVIRTUAL MARKETING & PHOTOGRAPHY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

SeeVirtual Marketing & Photography will remove any ads that are reported to us as being scams. If one of the advertisements on our site is not providing what they are advertising to do so, please email us the details and we will remove the ad.

Your Obligation to Indemnify. You agree to indemnify, defend and hold SeeVirtual Marketing & Photography harmless from and against any third party claim, loss, liability, and expense (including damage awards, settlement amounts, and reasonable legal fees), brought against any Indemnified Person(s) (SeeVirtual Marketing & Photography), arising out of Your use of our advertising options, Your Web site, and/or Your breach of any term of this Agreement.

Note: Before purchasing ads you must agree to our Advertising Terms of Service that:
We are not responsible for any of your site’s downtime. You rent a banner for a period of time, and if your site is offline during that time, you take the responsibility. We will not extend your advertising due to these circumstances.

You are NOT allowed to place ads to fraudulent sites, investment scams, or Ponzi Schemes. We reserve the right to decline any future publishing of the ads if people complain to us (no refunds given). We will remove any ads that direct to any site that is proven to be a scam. We are in no way affiliated with any of our advertisers and are not responsible for their actions.

We do not guarantee the activity that your advertisements will receive, such as the number of clicks you will get.

We reserve the right to determine the size, placement, and positioning of your advertisements.
You agree to pay for your advertisements in accordance with our Subscription and Recurring Payments Terms of Service

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by Canadian, United States and International copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by Canadian, United States and International copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by Canadian, United States and International copyright laws.

Disclaimer of Warranties and Limitation of Liability

This site is provided on an “as is” and “as available” basis. No representations or warranties of any kind are made, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, this site’s owner disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. This site’s owner does not warrant that this site, its servers or e-mail sent from this site are free of viruses or other harmful components. This site’s owner will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain Provincial and State laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you and you might have additional rights.

 

 
Copyright © 2005 Seevirtual Marketing & Photography. All Rights Reserved.